The Fizzy Tarte team realise that for people who are coming into the area and booked to visit us, this will not be welcome news. However, we must protect our staff, their physical and mental well-being and additionally your safety is paramount. Equally, we want to maintain a level of experience and customer service that reflects what the Fizzy Tarte is about.
None of the above are possible if we remain open currently, and this is primarily owing to track and trace systems alerting us to staff being contacted within the last 24 hours.
All we can ask is that despite the frustration this may cause you, you show understanding that we are trying our best by our staff and by you as a customer. We’ve already received a lot of negative feedback and reviews on Facebook by those who don’t seem to grasp the situation we are in as a business or the current world that we now operate in for the foreseeable future.
Please take a minute to inform yourselves about our #BeKind movement on the link below and hopefully, this will help bring awareness to you of what we, as an industry and a business, are having to work with on a daily basis.
Find out about the #BEKIND Movement -> https://www.hargreavesenterprises.com/latest/bekind
Alas! A decision such as this is not an easy one and we fully understand the impact this will cause, but we have a duty of care to our staff and all those who we welcome into our venues, and this must come first.
However, be assured these measures will likely only be temporary and as we have said above, we aim to reopen on the 23rd of July. We intend to honour the bookings we have from that date onwards.
We look forward to reopening and please remember…BeKind to one another.
The Fizzy Tarte team.